Non-tech users generally don't have the necessary knowledge and mental models to place technology the market is offering in context of what is possible. They think what's available, even if it's annoying, is the best that's possible. It always looks new and shiny, so it must be the limit of what could be. They don't realize that modern tech could be much more capable, and much more empowering, if not for constant shitty, greedy and people-hostile decisions made by those who make and sell it.