A larger issue is the idea that, by choosing a small caps style for their font, TI were acting inexplicably or irrationally. It is worrying but not surprising that the HN crowd finds it disturbing when a company makes a creative decision that doesn't have a clear business case behind it, while being completely innocuous, and which potentially could have helped to differentiate their products. It's the typical negative engineer stereotype coming through: "No imagination or creativity allowed, except if it's to solve a specific problem".
I don't know about the Silent 700's font, but it looks to me like this probably wasn't a mistaken case of the DRY principle: after all, the TI-99's lower case letters are still stored as separate bitmaps (they are reproduced in an image here: http://electrickeet.com/line-itfont.html).
So it is clear, at least, that they had the storage for lower case, and for whatever reason decided to go with a small caps font. It isn't a result of a simple limitation that they hacked around by scaling bitmaps or something like that. I wouldn't like to speculate about what fraction of users found it odd at the time.