Re:Garfield phones beach mystery finally solved
by mfoy_ on Thursday March 28, 2019 @02:28PM
(#19515101)
It's not even "one in ten thousand", I think more often it's just that the people who don't know assume that no one else knows either and don't bother properly asking around.
Re:Garfield phones beach mystery finally solved
by hanniabu on Thursday March 28, 2019 @07:25PM
(#19517658)
Or the people that know think the reason is obvious and will probably get fixed soon so don't brother reporting the issue and what they believe is causing it
Re:Garfield phones beach mystery finally solved
by Pxtl on Thursday March 28, 2019 @10:15PM
(#19518578)
Or every time we ask users we get "just fix it" and "I click the thing and it breaks" style answers.
Re:Garfield phones beach mystery finally solved
by macintux on Thursday March 28, 2019 @09:31PM
(#19518388)
That’s exactly right. There are so, so many events in the world never captured in a durable format that only a few people know, and if you don’t ask them in time, that knowledge is simply gone.
It happens in Engineering all the time too, where you talk to the one user in ten-thousand who happens to have a keen eye for the exact sequence of events on the display, and their careful recitation of the sequence of frames on the display is enough for you to piece together the system state at the time of a failure.
It's rare that engineers talk to users, and it's probably equally rare for environmentalists to talk to individual farmers looking for information.