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A comment on A guide to difficult conversations. Parent comment

Re:A guide to difficult conversations by dodobirdlord on Tuesday March 26, 2019 @11:46PM (#19498024)
My habitual response to these sorts of messages has been to just affirm the statement.

> "Hey, I see that you closed out Ticket #XYZ without any resolution or response sent to the requester."

> "yes" / "yup" / "indeed" / "true"

It's an effective way to sidestep having to pay attention until the person comes up with an actual question or request.

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Re:A guide to difficult conversations by logfromblammo on Wednesday March 27, 2019 @10:28AM (#19501077)
"That is a true statement." is one that is frequently used around here. It sounds very engineer-y, and has no inflectional or emotional connotations whatsoever. It's about as sterile as a SYN-ACK packet. I heard what you just said, and evaluated it for correctness. Current computation completed, and ready for additional input.
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