Have you seen their fully integrated video conference systems for meeting rooms? Or their scheduling integration (e.g. Calendly)? They are the first company to truly solve remote meeting and calendaring for me without any gotchas.

I haven’t but I recently used their video conferencing software on calls with 40+ people and it was really buggy.

All of those things sound great and important but there are many competitors who also do those and again, the switching costs for the user are low.

Meeting room support and scheduling integration don’t sound like they justify the massive valuation but I’m totally open to the possibility that I just don’t “get it”.

The cost to switching is low until you lose an enterprise sale because your video teleconferencing software sucks.

I understand that and perhaps it justifies the valuation but it blows my mind that in 2019 there isn’t an open source solution that works just as well (or better - again, Zoom is buggy) and is easy to deploy and control yoursef.

I know the same could be said for many public companies but that doesn’t change my feeling that they many of them are overvalued and overrated.

I got that feeling when I first started off working, it goes away once you see how the sausage gets made.

I think this is a good blog post describing the scale of the problem: https://danluu.com/sounds-easy/

I don't think their value is in having a "moat", per se. It's just that despite the plethora of options most still suck for whatever reason and based on experience they seem to provide a better experience than google, cisco, blue jeans, etc.

I think you’re right - it’s just surprising that 50 years after humankind put someone on the moon (allegedly lol) we still can’t get video conferencing right.

I know it’s a hard problem but is it really that hard?