Do you work in a clean room? (joking).

Honestly, you're lucky. We've had nothing but problems with the trackballs at work. To be clear, I still love the software part of the UI, I just hate the trackball.

Did you ever use any of the old style blackberries?

I've used both the phones in your post and by and large I agree with you. That said, you seem to be talking about phones in a business environment. Do the users of the phones you're talking about own them? I wonder if they treat them with less respect if they can get a new one just by dumping it on your desk every 3 months.

I'm not saying the problem isn't there, just it might be exacerbated by user behaviour that RIM didn't anticipate.

I keep it in the leather thingy (don't know what it's called), maybe that makes a difference ...

I haven't used any of the old models, but now I see that I've been missing out :) My next phone will most likely be the Torch (or it's successor) as I think it combines best of both worlds.

Then you haven't used the Torch yet. :-)

I'll echo what everyone else here is saying - Blackberry is still king with email and might always be. But the iPhone and Android are just doing something completely different that's more relevant to more smartphone users.