Re:Cloudflare Registrar
by samatcloudflare on Thursday March 21, 2019 @11:41AM
(#19453632)
I apologize for the billing issue. I understand how frustrating that would be and it's well below our standards. We're working as a team to make that right and earn back your trust now.
Re:Cloudflare Registrar
by jamestanderson on Thursday March 21, 2019 @11:47AM
(#19453717)
Thanks Sam for the reply, I've been otherwise happy with Cloudflare services for several years. The support with this issue was very helpful.
I've also had a billing issue with Cloudflare Registrar. I transferred two domains and paid the renewal fee, and two months later was charged for the same domains again. They've since issued a refund after I raised a support ticket (still waiting on that to hit my card), but the fact that it happened at all is worrying to me.
Granted I was in early access so I expected some things not to be polished yet, but these are pretty critical areas to get right as a registrar. And since my billing issue happened just last week I doubt that issue has been fixed with the general release.
So I'm going to hold off on transferring more domains until it matures, or just stick with Gandi.