This is anti-competitive behaviour.
Especially clear since, as GP points out mail gets through if it is a direct reponse, meaning they knew very well it was a legitimate address.
This is abuse of bulk mail filter to squeeze out local competitors.
Even if they could kangaroo court it for standard business practices they wouldn't since they don't want to be known as "the dumb fuckers who banned domain based spam filtering" and face pressure from annoyed constituents now receiving piles of spam.
It seems clear from the description above that poster is someone recipient wants mail from.
As for the ignorant users using spam button I've seen that once since I started working.
Happy to do so, but which are the relevant authorities?
I tried searching for it though and this seems relevant:
https://www.gov.uk/government/organisations/competition-and-...
Same here. Perhaps I should switch to a larger provider too.