Companies may be losing millions due to emails buried in collapsed Gmail threads

Re:Companies may be losing millions due to emails buried in ... by cesarb on Thursday March 14, 2019 @10:45AM (#19389653)

> Essentially Gmail (and other mail services) put messages from the same sender with the same subject into a Conversation View.

IMO, gmail is in the wrong here. If the message id is not in the References or the In-Reply-To header, it's a new conversation.

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Re:Companies may be losing millions due to emails buried in ... by dhimes on Thursday March 14, 2019 @02:43PM (#19392169)

They should just make that a configuration option. I prefer it works like Thunderbird, where no new mail is collapsed (but I can thread them if I wish).

EDIT: Hmmm. It appears that I CAN change that.

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Re:Companies may be losing millions due to emails buried in ... by acct1771 on Thursday March 14, 2019 @06:11PM (#19394353)

How?

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Re:Companies may be losing millions due to emails buried in ... by dhimes on Friday March 15, 2019 @08:17AM (#19398967)

I went to settings (gear thingy->settings) and set "conversation view" to "off."

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