No, the problem is that she changed her phone's settings without realizing the ramifications. Despite the fact that Amanda thinks AT&T controls her iPhone, the fact of the matter is that they could only block it from the network, not remove all of the information from it.

She gave her company control over her phone because she didn't think of it, because it felt completely natural for her that AT&T would be in control of her phone, not her.

People's misconceptions about the technologies they build their lives around sometimes give space to a lot of pain.