I get that you have a fundamental disagreement with the opinions expressed by this commenter, but please don’t invalidate their experience like that. Saying, “Sorry but no” is a flippant way of dismissing their experience without actually being sorry for doing it.

It’s frankly not for you to say “what happened” when it comes to their opinion, which is based on what they’ve witnessed and experienced. Note that this entire thread does not concern facts, it concerns impressions and opinions. This isn’t the place to “Actually, ...” what someone else has said.

It strikes me as particularly condescending that you’re telling this person they only feel this way because of “free food and free toys.”