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A comment on As Uber Prepares to Go Public, Its Lead Lawyer Races to Clean It Up. Parent comment

Re:As Uber Prepares to Go Public, Its Lead Lawyer Races to C... by aboutruby on Monday March 04, 2019 @10:56PM (#19307974)
At the very beginning of Uber it was the inverse, their customer service was top notch. I would reply to a receipt saying the driver took a longer route for instance and they would reimburse me. Now their customer service is basically inexistent.
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Re:As Uber Prepares to Go Public, Its Lead Lawyer Races to C... by jd20 on Monday March 04, 2019 @11:27PM (#19308109)
I've found the same to be true for Uber Eats. If my order is wrong, they give a full refund no questions asked (and a meal is typically $20-25). And orders get messed up a lot (maybe 1 out of 5). Even something as small as missing ketchup, I'll get half off.
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