Re:Everyone should read support emails
by xhruso00 on Monday March 04, 2019 @10:55AM
(#19302154)
Most of the support emails are really dumb. Instead of reading product description or help they simply write you email and ask you. 98% of users get through intuitive design.
Example1: Customer didn't know how to switch camera back/front and the product used the same icon and approach as Apple.
Example2: Customer denied access to camera and asked at support why camera doesn't work.
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Re:Everyone should read support emails
by ColdBrewSea on Monday March 04, 2019 @10:58AM
(#19302178)
These sound like legitimate user experience problems. I have fallen into the trap of example 2 at least once, not because I didn't know why the camera didn't work, but I didn't know how to resolve it at the time.
One can't design for 100%. Designing for those 2% simply isn't worth and doesn't bring any cash. PS: user did not read camera access usage description, clicked deny and then asked why it doesn't work. This is pure stupidity.