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A comment on Everyone should read support emails. Parent comment

Re:Everyone should read support emails by stuffhq on Monday March 04, 2019 @07:28AM (#19300706)
For that exact reason I've had a weekly "emails and chill" date with a supporter. Brought coffee for both of us. I flicked through incoming support emails for 30-40 minutes....
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Re:Everyone should read support emails by spiderfarmer on Monday March 04, 2019 @07:34AM (#19300745)
We did the same thing with a small team. Did wonders for our response time and for refining our support processes.
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Re:Everyone should read support emails by robbiemitchell on Monday March 04, 2019 @10:05AM (#19301782)
What's your support volume like right now? Just email, or also chat?
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