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Re:Zulip 2.0: Open source team chat by gzeus on Friday March 01, 2019 @04:16PM (#19285333)
I think people feel more comfortable in chat than a forum. People often feel hesitated to ask simple questions on forums thinking it's stupid. Plus forums take too long to reply.

It's often better to have both, I think.

Re:Zulip 2.0: Open source team chat by KajMagnus on Friday March 01, 2019 @06:10PM (#19286218)
I agree, I actually built that, I mean, a chat + forum at the same time. And it works in the way you said: people post quick informal questions in the chat, and longer more "serious" questions in separate topics. https://www.talkyard.io