It's the difference between trusting Facebook to keep your messages private and trusting PGP to keep your messages private.
Humans are soft, irrational and messy in interactions. This isn't compatible with the perfectly technical math-based operations of bitcoin as a currency, and that's after they choose to trust it in the first place.
It's also worth mentioning that Bitcoin and Ethereum have never had a 51% double-spend attack. People do occasionally go through legal hell related to their bank/paypal/whatever accounts, or have problems sending money through their bank to who they want to send it to.
There's a reason why the legal system exists to offer you the case-by-case evaluation when needed. Many people have lost money through bitcoin, through hacks or poorly coded contracts, or to scams, or directly funded criminals and terrorists. Those people would have much preferred a little "legal hell" as you call it rather than no recourse at all.
In this case, instead of a verified, regulated, audited central bank, you've decided to instead trust anonymous, unaudited, unregulated actors who vote in majority.