Re:FTC Brings First Case Challenging Fake Paid Reviews on an...
by fogetti on Tuesday February 26, 2019 @06:56PM
(#19259608)
Exactly. If you go to Amazon's seller forum you can see how those little snowflakes who call themselves merchants complain about the fact that they couldn't remove all the negative reviews. I guess in the end they all find their ways to get rid of negative reviews.
Re:FTC Brings First Case Challenging Fake Paid Reviews on an...
by derefr on Tuesday February 26, 2019 @07:04PM
(#19259654)
I mean, sometimes, it's justified. Should a negative review about a wireless-charging bug in a phone stick around once the manufacturer pushes out an update to the firmware that makes the bug go away?
This is why app stores only show reviews/scores for the current version of the app. There's no such thing as "versions" of a product, though. (Or, well, there are product revisions with distinct UPC codes, but an OTA firmware update doesn't qualify as one, and yet should be a new "version" for the purposes of reviews.)
A friend in the ecommerce industry tells of some pretty dark patterns - some companies won't allow negative reviews to be posted at all. Attempts to leave negative reviews trigger chat or other communication methods instead of posting the review.
Amazon also won't allow most negative reviews - I've had many 1 star reviews denied by their automated system, but this has never happened with a 5 star review.