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Re:FastMail loses customers, faces calls to move over anti-e... by csomar on Monday February 25, 2019 @04:22AM (#19244218)
Hi Felz, I hope my reply didn't come as rude :) I was just suggesting. If you found customers interested in that kinda scheme good for you (the money does the talk after-all).

But I still don't think your offer is reasonable. I consume around 600mb of storage, so if you go above 25gb you'll probably get a 20-30usd bill from the send/receive billing.

> But I think people are getting subscription fatigue, where every service imaginable wants its $5/month cut of the pie.

Exactly, so your solution is to complicate the billing process?

Here is a better deal:

- $xx/year fix - $0.xx/year for storage

No other fees. Sending/Receive emails should not add to your overhead that much (unless the user is abusing).

Re:FastMail loses customers, faces calls to move over anti-e... by Felz on Monday February 25, 2019 @06:19AM (#19244772)
I didn't take it as rude! I appreciate your input. And I agree that the billing will seem more complicated until and unless I can win enough trust that users realize the costs don't matter, because they'll come out ahead.

You're right that sending/receiving don't add to overhead much. The receipt is actually way overinflated right now, and should be down to a more reasonable number tomorrow (about $0.03/1000). I might just waive it completely if it complicates things too much.

Sending is much harder, because I need to deter spammers. I priced it significantly above Mailchimp's price for that reason. But the cost will definitely go down as my ability to detect and ban spammers improves, and we'll likely end up pretty much with a scheme like you're proposing.

Re:FastMail loses customers, faces calls to move over anti-e... by sct202 on Monday February 25, 2019 @10:18AM (#19246181)
As a less technical user, the number of sent emails is a little not straightforward to me. Like if I'm in a group email with 50 other people and I reply all, is that 50 separate emails or just one email charged?