Re:FastMail loses customers, faces calls to move over anti-e...
by tallanvor on Monday February 25, 2019 @04:09AM
(#19244166)
Your pricing, while fairly transparent, is too complicated for most people to figure out what they would be paying.
Even I'm put off by being charged based on the number of emails I receive - why should I pay extra if I get a lot of spam that should be caught by the spam filter?
You have up to 6 different types of fees you're going to charge and no easy way for me to figure out what my numbers would end up looking like (Your $7.72 amount means nothing to me since I have no easy way to compare your estimates vs my usage).
Even I'm put off by being charged based on the number of emails I receive - why should I pay extra if I get a lot of spam that should be caught by the spam filter?
You have up to 6 different types of fees you're going to charge and no easy way for me to figure out what my numbers would end up looking like (Your $7.72 amount means nothing to me since I have no easy way to compare your estimates vs my usage).