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A comment on I Hit $115k/Month with a Status Quo Improvement. Parent comment

Re:I Hit $115k/Month with a Status Quo Improvement by trextrex on Wednesday February 20, 2019 @02:44PM (#19211291)
About 90% of the complaints there seem to be from users who have obviously not read the instructions in the linked page. About 10% seem to be from users who are being charged after cancellation which is a bit worrying.
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Re:I Hit $115k/Month with a Status Quo Improvement by noir_lord on Wednesday February 20, 2019 @02:49PM (#19211330)
Users not reading the instructions... what a world.

Also I find it helpful when dealing with users to mentally replace users with people or humans, users sounds like someone with a drug addiction, they are people each of which is different and has their own priorities - genuine empathy goes a long way with people, treating them as interchangeable blobs not so much.

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Re:I Hit $115k/Month with a Status Quo Improvement by oops on Wednesday February 20, 2019 @11:16PM (#19214488)
Sounds like you could use some empathy towards people with drug addictions.
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