Re:Ask HN: What do you think when commercial usage says “con...
by erik_seaberg on Tuesday February 19, 2019 @04:15PM
(#19202871)
If they knowingly keep this much friction in their sales funnel, I expect pretty bad support. I don't ping them until after disqualifying all their competitors, partly over spam, partly over the intrusive questions I know they'll ask, and partly because if their number were competitive and reliable it wouldn't be concealed.
Also as a purchaser the resultant communications flow tells you a lot about the professionalism of the company and the support you will receive later. IE is this a real, knowledgable guy responding or a "customer success rep" with a canned email etc