Re:Whitespace killed an enterprise app
by kromem on Wednesday February 13, 2019 @10:41PM
(#19159442)
Or even better - RUN 5-minute user testing sessions!!
Even in terms of the "recommendations" in the article, I can see all sorts of red flags. Group addresses? What if I needed to see what state it is at a glance? Now the state alignment is off. Or if I needed to sort by state?
All of this could have been avoided by sitting down with users of the existing system, watch how they interact, and then put together a revised version, and watch how they interact/where they have trouble/etc before doing a wide release.
The fact that user testing wasn't done, especially on an internal application where the users are right there available for it, is the real story here.
Even in terms of the "recommendations" in the article, I can see all sorts of red flags. Group addresses? What if I needed to see what state it is at a glance? Now the state alignment is off. Or if I needed to sort by state?
All of this could have been avoided by sitting down with users of the existing system, watch how they interact, and then put together a revised version, and watch how they interact/where they have trouble/etc before doing a wide release.
The fact that user testing wasn't done, especially on an internal application where the users are right there available for it, is the real story here.