In a parallel universe of fluffy niceness we willingly provide our help and in that way we get all those old books converted to ASCII and available for us to read online. Our efforts are for the good of mankind. Similarly with the newer challenges, we help the maps be up to date and again this is for the good of mankind and those needing help getting around.
Clearly this doesn't work in an era where the 'don't be evil' mantra is long forgotten and people only see Google as some advertiser friendly capitalist monopolist beast.
Google need to work on their relationship with their customers, to be a benevolent dictatorship of sorts. They are lousy at customer service and there are other pain points that they are ignorant to. I don't see how this helps.