Re:Whitespace killed an enterprise app
by jolmg on Wednesday February 13, 2019 @02:56PM
(#19156328)
More to jfengel's point, it's not just UX, you have more knowledge of what is technically possible. People will often come up with very convoluted solutions to problems because they don't have a good view of what is technically possible.
It also happens that people only take their own needs into account and not those of the other users they're indirectly interacting with via the app. They'll tell you that certain app objects should have certain constraints, that certain things should be impossible, and that such assumptions can be used as foundations for other features. Then you go visit another user and they'll tell you very plausible conditions under which those things should be possible and even required. Talking to users is good, but you also need to observe them as a group and sometimes weigh their needs against each other.
It also happens that people only take their own needs into account and not those of the other users they're indirectly interacting with via the app. They'll tell you that certain app objects should have certain constraints, that certain things should be impossible, and that such assumptions can be used as foundations for other features. Then you go visit another user and they'll tell you very plausible conditions under which those things should be possible and even required. Talking to users is good, but you also need to observe them as a group and sometimes weigh their needs against each other.