Re:Google and IBM still trying desperately to move cloud mar...
by munchbunny on Wednesday February 13, 2019 @01:18PM
(#19155235)
Google's quality of support tends to correlate strongly with how much money you pay them. They treat their large advertisers very well, but for that very same product, support under $1mil/year is pretty bad, and that's actually still quite a bit of spend.
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Re:Google and IBM still trying desperately to move cloud mar...
by devy on Wednesday February 13, 2019 @06:18PM
(#19158113)
True. AWS enterprise support varies based not on how much money you spent on the account but rather how much money you opt-in on the support tier - the top tier support contract is expensive but AWS really treats you like a partner with prompt updates on the issue resolution, sometimes live support over the phone to tell you how to debug and identify issues.
What about Google support? Nada. They don't even have a direct phone number to reach (requests are sent via email). There are issues that they completely dropped the ball on and provide no updates whatsoever or reluctant to look into or to put a closure on. Day and night difference. (We weren't a $1MM account in terms of total annual GCP spending just yet, we very well could be in the next years I hope.)