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Re:Whitespace killed an enterprise app by jrochkind1 on Wednesday February 13, 2019 @11:56AM (#19154464)
This is why user/usability/UX research is actually a _thing_. Like a discipline, a thing to learn, a thing where experience and skill matter.

Yes, you can't just "ask". But there are certainly ways to learn. Doing a major UX redesign without doing any UX research seems like asking for trouble -- and I don't trust the conclusions drawn from the outcome, still without being based on UX research, either.

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