Honestly that was my experience with Amazon.

GCP comparably has been pretty good to me I n terms of support. But that’s probably because I actually have a support contract with them. (And, I didn’t with Amazon)

I think most people who complain are not /actually/ buying support.

The expectation being that support is baked into the service price. But this isn’t the case with any of the cloud providers as far as I understand.

I paid for GCP support. It was laughable. I’d send a question like: I’m using feature A to do XYZ. The documentation <here> does not include corner case XYZ. Please advise.

They would reply. Please see documentation (same link I just sent). After the second or third try I just stopped bothering.