Re:Air Canada agents reveal overselling practices
by detaro on Monday February 11, 2019 @07:42AM
(#19133979)
I wonder what the effects would be if the airlines had to put a clear statement directly above the "buy now" button, like "You might not be allowed to take this flight if too many people turn up for it, see our compensation policy if this happens here". It shouldn't make a difference at all if it's actually "widely known" to all participants, but I suspect it actually isn't.
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Re:Air Canada agents reveal overselling practices
by moring on Monday February 11, 2019 @08:23AM
(#19134242)
While I seriously doubt that overselling is really widely known, it is also quite an assumption that repeating a widely known fact has no effect on customer behavior.
As something between data and anecdata to support that statement, I've seen measured conversion rates indicate that customers cancel an online shopping deal after they have already agreed to it, after being redirected to PayPal. Those numbers were way too high to indicate just users who couldn't remember their passwords, so we assumed (here's the non-data part) that they jumped off when they realized that they have to log into PayPal and pay real money now. And those things are widely known, certainly so to a customer who has paid with PayPal in the past.