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A comment on Jeff Bezos Turned Narrative into Amazon's Competitive Advantage. Parent comment

Re:Jeff Bezos Turned Narrative into Amazon's Competitive Adv... by kashyapc on Friday February 08, 2019 @07:04PM (#19119782)
Yeah, as someone who has to deal with bugs from systems layer to userspace, a non-trivial chunk of reports (not from customers per se) are: "crap blows up, please figure out".

FWIW, some four years ago I wrote this for this "bug filing recommendations"[1] guide for the OpenStack community when triaging lots of bugs.

In my experience, the most and informative and delightful bug reports I've ever come across are from Japanese customers. And obviously, I prioritize those bugs that are competently written.

[1] https://wiki.openstack.org/wiki/BugFilingRecommendations

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Re:Jeff Bezos Turned Narrative into Amazon's Competitive Adv... by jjeaff on Saturday February 09, 2019 @06:13AM (#19121781)
My most common from end users is, "it won't let me..."

It won't let me login. It won't let me change my profile. It won't let me go to the page I want.

Such a waste of time. Two seconds of thought should allow anyone to realize that is not enough data for me to even begin troubleshooting your problem.

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