Really curious, what is/was your active user count? Our problem is that we are a freemium product with 150k+ registered users, and maybe 60k active (and a fraction of that paying), of which we only have ~5k in an active campaign pipeline at a given time. So to be able to use Intercom we’d have to create a job to continuously archive a large portion every day to not have our bills skyrocket to bankrupt land (we’re not VC funded).