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A comment on I stopped using Intercom.

Re:I stopped using Intercom by kennbutler on Friday February 08, 2019 @09:27AM (#19114364)
At my current startup, we sell a rather pricy physical product and have been using Intercom to nurture leads. It's been very useful, as we have lots of leads that have specific questions that they want a human to answer.

We found that conversational engagement works the best for these leads, but Drift does a far better job than Intercom at this. Currently planning on migrating.

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Re:I stopped using Intercom by guzik on Friday February 08, 2019 @10:50AM (#19115283)
We are in the medical / research field - also selling a physical product. We are using chatbot to answer sometimes really narrow questions about customer-specific cases (they just would not fit the Help/FAQ page). LiveChat is where most of our leads come from.
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