Re:(800) 511-8544 -- Speak with the CEO -- 7 days a week 12:...
by precipice on Friday March 02, 2007 @07:30PM
(#1909)
I'm Marc Hedlund, one of the founders of the company.
We have eight employees total, and yes, we have a real support line ([email protected]). I usually answer, but you can talk to any of us through it. You can also write me directly at [email protected] if you want to.
The 800 number has been great, and I'd recommend it to any startup. We put it up there since we're handling privacy-sensitive information, and we wanted people to be able to talk to an actual person about what we do. I figured the absolute worst case was that Jason would spend a lot of time talking to customers and potential customers. Seems like a great worst case to me. (The second-worst case, that no one calls, has a pretty low cost associated with it.)
Anyway, it's worth doing for any startup, I think. People love talking to people, and an anonymous web site isn't as friendly as a phone number you can call. Doug is right that it won't scale, but for now, all the possible outcomes are good.
We have eight employees total, and yes, we have a real support line ([email protected]). I usually answer, but you can talk to any of us through it. You can also write me directly at [email protected] if you want to.
The 800 number has been great, and I'd recommend it to any startup. We put it up there since we're handling privacy-sensitive information, and we wanted people to be able to talk to an actual person about what we do. I figured the absolute worst case was that Jason would spend a lot of time talking to customers and potential customers. Seems like a great worst case to me. (The second-worst case, that no one calls, has a pretty low cost associated with it.)
Anyway, it's worth doing for any startup, I think. People love talking to people, and an anonymous web site isn't as friendly as a phone number you can call. Doug is right that it won't scale, but for now, all the possible outcomes are good.