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A comment on Ask HN: Did offering a money-back guarantee help your business?. Parent comment

Re:Ask HN: Did offering a money-back guarantee help your bus... by gk1 on Tuesday February 05, 2019 @11:26AM (#19086780)
V-Moda had (still have?) a similar warranty on their headphones. They broke every year like clockwork, and every time I mailed it in for a brand new pair. This went on for at least four or five years.
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Re:Ask HN: Did offering a money-back guarantee help your bus... by kamarg on Tuesday February 05, 2019 @11:36AM (#19086877)
At least with my recent V-Moda pair they changed it to send us your broken ones and we'll give you a certain amount off your next pair depending on what pair you're sending in and what pair you're buying next. Still a good experience but not as good as the old it broke so here's a shiny new one for free.
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