Customer Service Agents Can See What You're Typing in Real Time

Re:Customer Service Agents Can See What You're Typing in Rea... by Finch2193 on Wednesday January 23, 2019 @05:52PM (#18984041)

>I don't think anyone is surprised

I do. Nobody who goes on HN will be. But the layman who spends 80 hours a week working a minimum wage job who has no time for computers and just wants a Disney vacation for his kids, absolutely would be floored by this. It seems very reasonable to apply conventional logic to computers. You can write all you want on a piece of paper and then throw it away and nobody would see it. The same doesn't apply on the internet, but it's not a big leap for people who barely know how to log in.

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Re:Customer Service Agents Can See What You're Typing in Rea... by retsibsi on Wednesday January 23, 2019 @08:00PM (#18985036)

> Nobody who goes on HN will be

I go on HN, and although I'm not surprised that this is possible, nor shocked that it's done, it is the kind of thing I could easily fail to think about, or assume is probably not actually being done by anyone I deal with.

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Re:Customer Service Agents Can See What You're Typing in Rea... by james_s_tayler on Wednesday January 23, 2019 @06:49PM (#18984482)

I guess the analogy is that there is someone later on snooping through the trash. Yeah, it's creepy. No two ways about it.

[ Parent | on HN ]