Customer Service Agents Can See What You're Typing in Real Time

Re:Customer Service Agents Can See What You're Typing in Rea... by WestCoastJustin on Wednesday January 23, 2019 @05:15PM (#18983680)

Had this happen about 2 weeks ago when I was booking a hotel. This was not a chat window, like the article, but a hotel booking form. I had a few tabs open and filled in the booking information but found something a little more convenient. So, I did not submit the form and closed the tab. About 2-3 minutes later my phone started to ring. It was a customer service agent from that incomplete booking website asking if I needed a better deal!? This was extremely creepy! I guess they are grabbing the form data via xhr requests or something (pre-submit). Not only that they do this, but the speed at which they can action it, makes me think we're in a whole new ball game.

[ Parent | on HN ]

Re:Customer Service Agents Can See What You're Typing in Rea... by csours on Wednesday January 23, 2019 @06:12PM (#18984185)

I had a workmate mock order some stickers and put in their boss's email, but did not submit. That evening, the boss got an email with the order, and the boss bought them (they were previously informed of the idea), thinking the employee had sent the order over.

[ Parent | on HN ]

Re:Customer Service Agents Can See What You're Typing in Rea... by julienreszka on Wednesday January 23, 2019 @05:31PM (#18983840)

This is old news. It's fairly easy to implement and most often done with simple google sheets.

[ Parent | on HN ]

Re:Customer Service Agents Can See What You're Typing in Rea... by sansnomme on Wednesday January 23, 2019 @10:42PM (#18985780)

Think you can give a short example code?

[ Parent | on HN ]

Re:Customer Service Agents Can See What You're Typing in Rea... by flak48 on Thursday January 24, 2019 @07:32AM (#18988060)

document.getElementById('myInput').addEventListener('change', event => fetch('https://myapi/textBoxData', {method: 'POST', body: event.target.value})

[ Parent | on HN ]