Re:Customer Service Agents Can See What You're Typing in Rea...
by dwyerm on Wednesday January 23, 2019 @04:54PM
(#18983487)
I greatly appreciate that. I'm disappointed that I probably can't incentivize other companies to follow your lead. There's little visibility or choice to the end-user as to which chat system they want to use, and I suspect most of your customers don't care that much either way, so it isn't a differentiating factor.
But I appreciate it. Thank you.