True, the size difference would mean the time/effort saved would be tremendous. I detest the hours and hours of my life I've given to the IRS simply because they are stuck in a time warp. My UK tax return took me under 2 hours last night (and only because they keep getting the student loan wrong - but it's simple to correct). But yes, it does require investing in a suitable computer system. I seem to be giving them the benefit of the doubt and attributing it to an infrastructure issue but that's probably not the real problem, is it.