Being an engineer is no excuse for not understanding basic product design nor being unwilling to see/accept how a feature benefits users.

(I'm saying that to agree with you, not to correct you)

This example is particularly good because they didn't even say "I get it, but I don't like it" or "I think it'd be better if..." Rather, they went straight to "wait, netflix devs are supposed to have skillz?" and "this must be incompetence", an assumption that represents one of the more toxic parts of our community.