"If I showed up to a hotel and they didn't have a room available, they would rebook me at a different hotel. "

Don't be so sure about that. I had a Marriott reservation but apparently they overbooked a whole bunch of us and tried to rebook us at Motel 8 without refunding any of our money. Luckily I had booked through Priceline.com and called their support and they rebooked us at the nearest hotel that's comparable to or better than Marriott, which ended up being a five start boutique hotel. I've been pretty loyal to Priceline every since.

Marriott is shit. Stayed three weeks in Cancun at a four and five start Marriott. No air conditioning. In the middle of the fucking summer. The lowest it'd go was 73. The first week, they were doing construction so there was a jackhammer literally outside our door every morning until we complained enough for them to move us to one of many empty rooms. Unfortunately, it was already booked so I couldn't get a refund or chargeback despite proof of all this. Marriott is just utter garbage and should be avoided at all costs.

It's not exactly fair to say "No air conditioning. In the middle of the fucking summer." When they had AC that goes down to a very chilly 73. I keep my AC at 77, and my wife is still cold half the time.

The construction issue was pretty valid and shitty of them.

Ah yes I should have said it had a shitty fucking broken air conditioner that they refused to fix. Their lies and refusal to fix it were even worse than the shitty fucking broken air conditioner and even worse than not having any air conditioning whatsoever. So you're right, it's not fair. I let them off too easy. The actual situation was much worse. Thanks for pointing that out.

77 degrees outside in the night could still be pretty warm inside.

I have had similar experiences with Airbnb, and problems as a host and a guest.

Why they have gotten away with these behaviours for so long is likely due to forced arbitration.

Their business plan is likely to show as much profit as possible, IPO/get on stock market, exit early investors and founders, and leave the mess and risk associated with their unconscionable protocols to the public markets - offloading it to society as what will inevitably be a loss, as they're not going to realize these nuances.

The forced arbitration is going to stop sooner or later, and cities are going to start to crack down heavily - going through the counter appeals of landlords and commercial hosts with many properties.

> If I showed up to a hotel and they didn't have a room available, they would rebook me at a different hotel. Airbnb just seems to say, "well, that's not our problem".

I believe this is rolled up in hotel pricing, and why Airbnb's are still overall cheaper.