The Hilton App is easier to use than their actual website. I am able to check-in and check-out without talking to anyone. I can use a digital key on my phone. They send me receipts automagically.
And thanks to consistent corporate standards, I know what to expect in a Hampton Inn vs. Homewood Suites vs. Conrad.
Getting a hotel has become less of a hassle, has less friction, and is more convenient. Oh, and the technology helps the chain as well.
If you disrupt an industry, you better hope your moat is big enough to ward off the entrenched business. Ridesharing might indeed kill the taxi, but there's no way AirBnb is going to defeat the hotel industry.
However, I've never quite grokked AirBnB. I'm not a big fan of traveling in general, and when I do travel I prefer (and don't mind paying for) predictability and good customer service. Crashing in some random person's house doesn't seem very predictable, as threads like this tend to suggest, and responsive customer service is obviously out of the question.
The book "Animal Farm" is so prescient, it's scary. I know it was written about governments but it applies to a lot of different organizations and industries:
"The creatures outside looked from <new> to <old>, and from <old> to <new>, and from <new> to <old> again; but already it was impossible to say which was which."
Just swap out <new> and <old> with:
Uber/taxis
online streaming/cable
AirBnb/hotels
Not saying all of these will come to pass, but generally as the disruptive <new> are encumbered with ever increasing regulation over time they eventually become <old> again