It is too bad that I can't pay $50 and/or go somewhere in person to try and solve serious problems. This would eliminate most scammers and give people a way to get something done when it is really serious. I would guess this is not done because the PR hit for charging to talk to a person would be bigger than just ignoring certain people's problems (or companies don't want to have divisions that make more money when the rest of the company screws up, but I doubt that).