Re:I Can No Longer Recommend Google Fi
by Spooky23 on Friday January 11, 2019 @05:10PM
(#18887661)
It’s always been questionable.
Nowadays even Premier is garbage. The guidance from a TAM is to log calls before 10AM local time, so that the support don’t queue you to a desk that will pretend to contact you after you’re gone home.
The funniest thing is that if you answer after hours, you get someone not prepared to do anything, as he’s there to attempt contact to push the call out so they hit the SLA.
Nowadays even Premier is garbage. The guidance from a TAM is to log calls before 10AM local time, so that the support don’t queue you to a desk that will pretend to contact you after you’re gone home.
The funniest thing is that if you answer after hours, you get someone not prepared to do anything, as he’s there to attempt contact to push the call out so they hit the SLA.