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Re:I Can No Longer Recommend Google Fi by 013a on Friday January 11, 2019 @04:36PM (#18887339)
One thing I can suggest; if you're deep into google products, you should be paying the $5/month for a G-Suite account with your own domain. You get access to better business-class support. Fi is now also supported on G-Suite accounts.

It's a no-brainer. It sucks that their personal account support is so bad, but there is a solution.

Re:I Can No Longer Recommend Google Fi by dragonwriter on Friday January 11, 2019 @05:27PM (#18887800)
> if you're deep into google products, you should be paying the $5/month for a G-Suite account with your own domain. You get access to better business-class support.

And lose access to the consumer offerings for which Google isn't prepared to offer enterprise management features and/or support, or which just don't fit into their enterprise vision. Every time a new consumer service or feature product is released, complaints start from G-Suite customers about not having it.

Which isn't a big deal, perhaps, if it's not a service with interacts with others on your account, so you can just use it on a different account, but for things that you want to integrate together splitting different services to different accounts because not all of them are supported on G-Suite makes the services on both accounts worse than they would otherwise be.

Google One is the offering directed at this, though I don't know how good the support component is.

Re:I Can No Longer Recommend Google Fi by mdp on Friday January 11, 2019 @05:04PM (#18887625)
This isn't much of a solution. I had a G-Suite account with them when I had an issue with Payments. I ended up with a suspended payments account all the same and no support via the G Suite support package (let's be honest, at $5 you get what you pay for). G Suite support will help you with things like problems with your email, but the Payments team is totally separate. Take a look at the support page - https://gsuite.google.com/support/ - it's pretty clear that they aren't going to help you clear things up outside of their specific area.

Same for Google Play store as a developer; didn't matter that I had a $5 account, different department so back to robo-emails you go.

Re:I Can No Longer Recommend Google Fi by LameRubberDucky on Friday January 11, 2019 @05:00PM (#18887589)
I would agree with this, if you're using Google's personal free products for running a business. Get locked and you're in real trouble.

But Fi is a service that the customer is paying for, they should not be subject to automatic lockouts without any way to get it resolved other than to "start fresh."

Re:I Can No Longer Recommend Google Fi by goldenkey on Friday January 11, 2019 @06:18PM (#18888159)
Sure but there has been a huge complaint ongoing for years: G-Suite accounts cant make YouTube comments and do other things that normal accounts can. Google has said that they won't be fixing this regression.
Re:I Can No Longer Recommend Google Fi by 90minuteAPI on Friday January 11, 2019 @04:54PM (#18887542)
The parent post concerns me as I use Google Domains. Now I'm hoping that also brings me up to that level of support.
Re:I Can No Longer Recommend Google Fi by lashkari on Friday January 11, 2019 @04:55PM (#18887546)
Except that many services (e.g., Family Libraries, Family Link, etc.) don't work with G Suite accounts.
Re:I Can No Longer Recommend Google Fi by buro9 on Saturday January 12, 2019 @10:07AM (#18891441)
I've had such bad experiences on G Suite I've just gone back to the consumer Google One world of regular Gmail: https://medium.com/@buro9/one-account-all-of-google-4d292906...

I would not recommend G Suite to anyone who is a consumer or household any longer.

Re:I Can No Longer Recommend Google Fi by 013a on Sunday January 13, 2019 @12:23PM (#18897568)
That article, despite being only a month old, is out of date or just wrong.

Yes, none of the "Family" products are available for G-Suite. That being said, all of the functionality beyond saving money is there with G-Suite. The saving money part is important, don't get me wrong. But sharing photos, seeing your "family's" (aka, your G-Suite organization's) stuff, etc, that's all there. Its just packaged differently, and in a way that's more expensive and substantially more powerful.

YouTube Music is definitely available on G-Suite. So is Google Fi; I'm on a Fi device on my G-Suite account right now (they enabled this early 2018 IIRC). Google Spaces is a discontinued product that isn't available for anyone.

The Google Home and Assistant is the only area today within G-Suite I've seen really weird behavior because I use a G-Suite account. Things like accessing your calendar just don't work right, and often result in errors. That's a very valid issue.

There are sacrifices to both approaches. I will gladly pay the extra money to, in turn, get access to a higher tier of account level support, unlimited storage, and the custom domain name. There are also a few products that are only available to G-Suite customers. CloudSearch is a single omnibar search service that does deep, filterable search on every resource in your G-Suite across all of their services (Gmail, Calendar, Drive, etc). Vault is also cool; I have rules set up which retain emails indefinitely, so even if I delete them from GMail they're still exportable from Vault. The Google Titan Key was also a hardware product that was only available for G-Suite customers for a while.

Re:I Can No Longer Recommend Google Fi by tracker1 on Friday January 11, 2019 @05:08PM (#18887647)
I don't generally get a response back, but more often than not, a negative tweet on twitter gets a resolution within a day or two.
Re:I Can No Longer Recommend Google Fi by ehsankia on Saturday January 12, 2019 @12:38AM (#18889878)
They also have Google One now for 2$ a month.