Many people are forced to use it, especially in educational settings. In fact, this kind of accomodation is the law, at least in the United States. A long series of ADA lawsuits have forced platforms like Scribd and Kindle to make their platforms accessible. Unfortunately bringing these lawsuits is expensive and difficult and the battles have to be picked. Google doesn't have a great culture of accessibility, and yet more of their products are becoming required for educational and job settings.