Re:Letter from Tim Cook to Apple Investors
by ProfessorLayton on Wednesday January 02, 2019 @07:34PM
(#18811775)
Correct and perhaps I could have been more clear, but as far as a consumer is concerned Apple did conflate the two issues.
Apple initially refused to replace my battery because they're consumable, even though they later admitted that some batteries were defective. They replaced some batteries for free [1], everyone else got an iOS 10.2.1 update with silent throttling [2]. Note that Apple did not admit to defective batteries until late 2016, and then announced an update with silent throttling in early 2017.
I am not implying that Apple should replace everyone's batteries for free, I am however under the impression that they attempted to keep warranty costs low by denying for as long as they could, and quickly following up with an update that hides the symptoms.
Apple initially refused to replace my battery because they're consumable, even though they later admitted that some batteries were defective. They replaced some batteries for free [1], everyone else got an iOS 10.2.1 update with silent throttling [2]. Note that Apple did not admit to defective batteries until late 2016, and then announced an update with silent throttling in early 2017.
I am not implying that Apple should replace everyone's batteries for free, I am however under the impression that they attempted to keep warranty costs low by denying for as long as they could, and quickly following up with an update that hides the symptoms.
[1] https://www.apple.com/support/iphone6s-unexpectedshutdown/ [2] https://techcrunch.com/2017/02/23/apple-says-ios-10-2-1-has-...