I worked at Marsh from 2005-2015 in both corporate and the store. We were always skeptical of Sun, the CEOs that would cycle through didn't grasp the basics of grocery, and as an organization we failed to invest in basic infrastructure that would reduce our overall costs which are huge in the 2% margin grocery business.

At the store we had registers with an OS from the 80's, a common thing if you look around, but we never invested in developing anything beyond the 80's unlike our competitors. We didn't ever implement a JIT style logistics program, which with massive in store staff cuts led to poor merchandise orders which in a perishable business kills you. Management in general was _highly_ skeptical of new technology and prone to spending a bunch of labor hours on repetitive, easily automated tasks (by my accounting at the time, I could have automated more than a million dollars of labor costs with a week of effort - something I brought up with management and demonstrated but was ultimately shot down, I wasn't some super genius - we had folks literally copying and pasting for 8 hours a day).

Marsh was a good company with good people, several of those in the article I knew from my time in corporate. We had folks that would kill themselves working 60 hour weeks to keep a store afloat. It sucks to see what had happened to them.