The buying experience was ok. Negotiating the price was annoying but I called a bunch of places for quotes, asking each one to beat the last one, and stopped when they started to say they couldn’t. Everything was fine until much later when I was buying my next car and trading this one in. Turned out the dealer had filed a lien with their finance division even though I bought the car outright. Just finding the right person to contact was a major pain. (Toyota Financial had to do the work to release the lien, but they wouldn’t do it for me. The dealership had to ask them.) Once I did, I had to call repeatedly to get them to move with any sort of speed. (I discovered this problem on Monday and was trying to buy on Tuesday.)

I realize this is not the typical experience, but it certainly left me eager to see the whole dealership system burn to the ground.