https://www.bmwusa.com/byo.html#!/model-variant-selector/3-s...
One family member bought a Mazda, and then two months later it was stolen from their home, stripped for parts and burned.
Insurance would only pay out in the form of a cheque to a dealer, and the dealer would only deal in-person, even when told they just wanted an exact replacement for the previous car. The sales guy wanted the opportunity to upsell on some other feature, rather than take the guaranteed sale.
Even now, with the advent of the internet, it's stupidly difficult to figure out what options are available, their pricing, etc and to configure a car. Oh no, you have to visit the dealer to know all that. Bullshit, the dealer's doing it online, why can't I?
Had a loose headboard near the sunroof. Had an appt and fixed inside of a week. I'm sure there's outliers as there would be with any high volume product but I find it suspect that these type of things wouldn't get sorted out in warranty.
For what it's worth I've seen much worse. Our last tractor we bought didn't have a driveshaft connected(!) so 4WD was kaput. Once that was sorted someone put a bell housing on in reverse so it was making a lovely metal-on-metal sound(!). This is all from a very well regarded brand and a high volume dealer. Screw ups happen but unless you're dealing with a fly-by-night company they'll get sorted out since everyone hates bad press.
But this is the same community that didn't see the Theranos fraud, either. Blind eye for Silicon Valley.