Yea it's not wrong to dump them. But it does I think create a bit of a precedent that you should care at all. I'd worry, as CEO, that pretty soon you'll find yourself having to hire a team of people to manage content complaints... The alternative would have been to position your company more like infrastructure. Unlike Patreon, it's not a service which needs millions to think well of it, so it's not very exposed to the outraged mob.