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Re:Slack closes account of an Iranian user living in Canada by rootkea on Saturday December 22, 2018 @01:54AM (#18739358)
That's correct. Because it's the FLOSS devs who need to learn to empathize with the ordinary user.

Disclaimer - A FLOSS dev here.

Re:Slack closes account of an Iranian user living in Canada by u801e on Saturday December 22, 2018 @12:00PM (#18741340)
> Because it's the FLOSS devs who need to learn to empathize with the ordinary user.

If you were talking about using these protocols over a telnet session, then I would be more inclined to agree with that statement, but just installing an application, entering a server name and account credentials (the latter of which aren't needed for IRC), and connecting isn't any more difficult than creating an account on slack and connecting by entering the address in the browser.

Re:Slack closes account of an Iranian user living in Canada by jackvalentine on Saturday December 22, 2018 @06:46PM (#18743224)
Have you ever worked a support role for an application?

Regular users have amazing blind spots. Also you’re not giving slack enough credit for their smooth onboarding process.

Re:Slack closes account of an Iranian user living in Canada by u801e on Monday December 24, 2018 @05:46PM (#18754704)
> Regular users have amazing blind spots.

Of course, but I don't think that Slack has done a better job with this compared to previous solutions. In a lot of ways, it's worse given its performance issues. For example, I never experienced UI lag in a chat application until I used Slack (comparing it with UIs like a GUI IRC application, AIM, ICQ, MSN messenger, Yahoo messenger, Skype, etc). Second, auto-completion and search do not work like they do in previous chat applications (or other applications in general) due to infinite scroll and the default of doing a global search instead of just limiting it to the chat or group. Third, the fact that you're forced to join some channels because you were invited or can't leave a channel because you're the last one in it are other issues that come to mind.

Re:Slack closes account of an Iranian user living in Canada by jackvalentine on Thursday December 27, 2018 @08:02PM (#18774059)
Slack’s performance issues have nothing to do with the people using it’s abilities.

As much as it annoys me too, it appears that people actually using it have enough tolerance for it that it doesn’t matter.